Essential Tip on How to Be a Good Sales Listener
When you have good sales rep’s listening skills you are going to have better sales conversions. This, in turn, means that you will be able to win more deals. To make your listening skills better you have to do more than just internalizing the listening skills tips. The difficult part is practicing, honing and applying these skills. This is where the sales coach proves to be really useful. Sale managers are supposed to coach their sales rep on the listening art to prospects. It is one of the fastest ways of improving the performance of their sales. Below are the tips that can be of great help.
First and foremost slow the conversation down. Sales reps normally talk a lot and have numerous opinions and ideas. This is a characteristic that can at times devolve into conversing a thousand miles per hour. Talking quickly can result in your relationship with your prospect being hurt. Chances are they may lose interest or even becomes stressed. Instead take the initiative of articulating the thought you at the speed level that is digestible. You should pause when they need some clarification, ask question to assist and guide them shape what they share.
Secondly, never make the mistake of interrupting when your prospect is talking. Besides being rude, interrupting means you are going to miss out on something interesting that would be said by your prospect if given the chance. They could have so much that would help guide your conversation. The fear of being silent is something that should not root in your mind. You will come to the realization that in the event that you speak at the time that your prospects have completed their talking, they will have added something.
You should make a point of clarifying and paraphrasing. The good thing about being a close listener is that you show the person talking that you really are paying attention. The speaker will be pleased with the fact that you are listening. Also it will be easy for them to like you. Attempt to paraphrase their thoughts in the word that portray the care you have on what they are saying. Also be certain that you properly understand them.
To end with you are supposed to pay close attention to their emotions. Words are not always the true representation of what other people are saying. It can be difficult to interpret conversation over the phone . This is because you lose the capability to read the body language of a person. Nevertheless, it can happen. You can commence by trying to the kind of time that their voice has and stress levels as well.